Sustainability Policy

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Mission Statement

Ntanda Venture Limited offer value for money, culturally and environmentally friendly safari packages with adventure, thus ensuring satisfaction and safety to develop consistent and long-term relationships with our clients and suppliers. 

1. Sustainability Management & Legal compliance

We commit to sustainability management: 

  • By appointing Mrs. Kerry McFarlane as the employee who is responsible for the sustainability 
    coordinator tasks; 

  • By having a sustainability mission statement that is communicated to customers, partners and suppliers; By having an accessible and written sustainability policy that aims for a reduction of the negative social, cultural, economic and environmental impacts of the company’s activities; and includes employee related health and safety aspects; 

  • By conducting baseline assessment of the company’s performance on sustainable practices;

  • By having sustainability action plan with clear targets, actions, measures, responsibilities and time 
    planning; 

  • By ensuring company’s transparency in sustainability by publishing our Sustainability policy on our 
    website; 

  • By ensuring that all staff are fully aware of our Sustainability Policy and are committed to implementing and improving it. 

We commit to complying with all national legislation, regulations and codes of practice. 

2. Internal management: Social policy & Human rights

We commit to sustainable internal management by following these principles:

 

  • We will grant our employees the freedom of employment and contract termination with a one month notice period and without penalty.

  • All labor conditions are according to national labor law and a job description is included in the employment contract.

  • Salary rate is clearly written in the contract and is above the national legal wage rate.

  • We compensate overtime working hours based on the Labor Act of Zambia.

  • We provide medical insurance contributions according to the national law.

  • We grant employees accumulated paid yearly holiday leave as per the contract and unpaid leave is allowed.

  • We have health and safety policy for employees which complies to national legal standards;

  • We have basic first aid kit onsite and qualified medical staff is available at either one of the 2 clinics in our area which are a maximum 4km from the office.

  • The minimum age we employ people is 18 and we commit to obey the Zambian Labor Act.

We commit to practice human rights by ensuring the enforcement of following practices:

We declare not to hinder trade union membership, collective labor negotiations and representation of members by trade unions. 


We do not discriminate regarding recruitment, conditions of employment, access to training, promotion in terms of gender, race, age, disability, ethnicity, religion/beliefs or sexual orientation. 


We support local women in our area by giving them preference when applying for employment over more qualified staff from surrounding areas.

3. Internal Management: Environment and community relations

We commit to practice environmental protection and enhance community relations by ensuring the enforcement of following practices:

  • We will actively try to reduce the use of disposable and consumer goods;

  • We will favor the purchase of local, sustainable goods and services, office and catering supply, giveaways and merchandise;

  • We will purchase products in bulk, to reduce the amount of packaging materials;

  • We will set copy and printing machines by default to double-sided printing or other forms of paper and ink saving modes;

  • We will try to use cleaning materials which are non-hazardous, non-eutrophic and biodegradable and are certified with an eco-label, if locally available;

  • We will implement measurements to reduce brochure wastage through digital marketing;

  • We commit to an active commitment to reduce energy consumption wherever possible;

  • We will switch off lights and equipment when not in use, set equipment by default in the energy saving mode, where this is feasible;

  • We prefer low energy equipment when buying new items, including considerations of cost and quality;  Borehole water to be conserved at all times.

  • Zambia does not have a national waste disposal system in place. Ntanda Ventures however has an internal policy of recycling all waste as far as possible.

  • We have an informal solid waste reduction and recycling policy;

  • We separate materials which can be recycled and organize the process accordingly.

  • As we are situated on agricultural land, we have no formal disposal or treatment of wastewater. However where possible we use waste water in our gardens

  • We will contribute to the protection and preservation of local historical, archaeological, culturally and spiritually important properties and sites and not impede access to them by local residents;

4. Transport

We aim to ensure that vehicles used on tours do not cause more than average pollution. We believe that transport is an important aspect of sustainable tourism.

We commit to this by;

  • Considering and giving preference to more sustainable alternatives when selecting transport options for transfers and excursions in the destination where possible. We try to use local transport Suppliers wherever possible taking into account price, comfort, safety and practical considerations.

5. Accommodations

We aim to achieve a tourism supply chain that is sustainable. The partner accommodations play an important role in achieving this and are stimulated and motivated to adapt sustainable practices.

We commit to this by;

  • We try to select accommodations that show proven records of sustainability practices and quality standards, especially ones that work with internationally acknowledged sustainability certification.

  • Preferring and selecting accommodations that are locally owned and managed;

  • Selecting accommodations that employ local communities;

  • Encouraging accommodations to follow best practices/trainings on responsible tourism;

  • Encouraging our key accommodation partners to fill in the sustainability questionnaire, to increase awareness.

 

6. Excursions and activities

We value animal and community welfare. We create tours that only leave a minor footprint. We are safeguarding the authenticity of the communities and the natural environment, and are strongly against harming wildlife and polluting the environment.

We commit to this by;

  • Not offering any excursions in which wildlife is held captive, except for properly regulated activities in compliance with local, national, and international law;

  • Not being involved with companies that harvest, consume, display, sell, or trade wildlife species unless it is part of a regulated activity that ensures that their utilisation is sustainable and in compliance with local, national, and international law;

  • Having skilled and/or certified guides to guide our guests in sensitive cultural sites, heritage sites, or ecologically sensitive destinations;

  • Promoting and advising our guests on excursions and activities which directly involve and support local communities by purchasing services or goods, traditional crafts and local (food) production methods, or visiting social projects;

  • Give preference to excursions that operate on the basis of controlled sustainable standards, particularly those that demonstrate respect to local traditions, animal welfare and the environment

7. Tour leaders, local representatives and guides

We aim at involving as many locals as possible by employing them in the tourism business. We stand for a fair and safe working environment that supports and respects local communities.

We commit to this by;

  • We prefer to work with Companies that employ local tour leaders, local representatives, local tour guides, porters, drivers, cooks, and other local staff to create equal ability, and provided training as required;

  • Ensuring that Companies we use make use of tour leaders, local representatives and guides that are highly qualified and inform clients on relevant sustainability matters in the destination (e.g., protection of flora, fauna, and cultural heritage, resource use), social norms and values (e.g., tips, dressing code and photography) and human rights (e.g. - sexual exploitation)

8. Destination

We aim to maximize positive impacts and minimize negative impacts at destinations to ensure the sustainable development of the destinations that we operate in.

We commit to this by:

  • Support biodiversity conservation, including protected areas and areas of high biodiversity through integration in our product offers;

  • Not promoting souvenirs which contain threatened flora and fauna species as indicated in the CITES treaty and the IUCN ‘Red List’; or historic and archaeological artefacts (except as permitted by law);

9. Customer communication and protection

 

Customers welfare and information are very important to us. We ensure clear and constant communication and high protection to our clients.

Prior to booking, we commit to this by:

  • Ensuring by all means possible that customer privacy is not compromised;

  • Comply with relevant standards and voluntary codes of conduct in marketing and advertising messages, and not promise more than is delivered;

  • Make product and price information clear, complete and accurate, with regard to the company and its products and services, including sustainability claims;

  • Provide destination information, including sustainability aspects, which is factually correct, balanced and complete;

  • Promote sustainable accommodations, excursions, packages and/or transport options, with logos or other messages; ensuring they are recognizable to our customers and presented as the “better” option;

  • Inform our customers about sustainable alternatives concerning accommodations, excursions, package holidays and transport options, if available;

After booking and during holidays, we commit to this by:

  • Provide a contact person and a telephone number permanently available for emergency situations;

  • Train our employees and keep guidelines available, on how to deal with emergency situations;

  • Provide our customers with information about commercial, sexual or any other form of exploitation and harassment, particularly of children and adolescents;

  • Inform our customers about applicable legislation concerning the purchasing, sales, import and export of historic or religious artefacts and articles containing materials of threatened flora and/or fauna in the destination;

  • Motivate our customers to use local restaurants and shops (where appropriate); Inform our customers on sustainable transport options in destinations, when feasible;

After holidays, we commit to this by:

  • Measure our customers satisfaction and take into account the results, for service and product improvements;

  • Include sustainability as an integral part of the research into customer satisfaction;

  • Have clear procedures in case of complaints from our customers.

Travelers pledge

The ‘Ntanda Traveler’s Pledge’ is a set of promises that you make as a traveller to help take care of our country.

  • Respect wildlife.

  • Respect the people you meet.

  • Buy local where possible.

  • Do not litter – anywhere.

  • Obtain travel insurance.

  • Obtain health advice from a travel clinic before you depart.

  • Adhere to safety guidelines and regulations at all times, including all public health guidance (COVID-19).

  • Come prepared – bring or buy appropriate clothing and skin-care products to protect yourself from the elements.

  • Respect any zoning laws.

  • Use the recommended local transport, taxis, etc.

  • Maximise your stay in Africa’s Eden for a truly memorable experience.

  • If you help us with these commitments, we will help you to take home a memory and shared experience of a lifetime.

Safety Advice

  • Do not try to touch or stroke wild animals or catch fish or aquatic life. (Unless with a licensed fishing guide.)

  • Do not collect plants or rocks. Instead, take a picture.

  • If you are taking a selfie, don’t take unnecessary risks.

  • Obey all instructions and listen to guidance from law-enforcement officers. If caught disobeying laws, do not attempt to bribe an officer.

  • If you are self-driving, obey all of the local road rules and regulations.

  • Recognise and respect local customs and sensitivities.

    • Understand that appropriate and modest attire is expected, and overt displays of affection are not cultural norms.

  • Do not remove any animal or plant material from Zambia. Carrying of any wildlife (Skins, scales, horn, ivory and plants) in Zambia and carries a 5 Year jail sentence.

  • Always carry a copy of prescriptions for any medication you bring into Zambia

  • Further information can be found on the following link https://www.zamra.co.zm/wp-content/uploads/2021/01/MASA-No-3-2013.pdf

Ntanda Ventures Limited,
P.O. Box 11014, Chingola, Zambia
Cell : +260 966 904376 | +260 968 043 017

23 August 2022