TERMS AND CONDITIONS
 

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ITINERARY CONFIRMATION

Thank you for choosing Ntanda Ventures Limited for your bookings.  We are proud to showcase our beautiful country, Zambia and know that you will experience an unforgettable and truly African holiday.

We look forward to hearing back from you and encourage you to reach out should you have any questions.

After clearing customs and immigration please make your way to the arrivals hall.

Please check link to see which VISA is applicable to your passport.

https://www.zambiaimmigration.gov.zm/index.php?option=com_content&view=article&id=102&Itemid=127

The package price normally includes the following services:

  • Accommodation at selected hotel/lodges.

  • Tours, transfers, flights and all services as mentioned in the itinerary.

  • Services of a driver and vehicles during all tours and transfers.

  • Meals as mentioned in the itinerary.

The package price doesn’t include the following services:

  • International flights to and from your home country.

  • Zambian visa arrangements.

  • Meals other than those mentioned above

  • Personal expenses are such as laundry, telephone, drinks, spa treatments, etc

  • Personal insurance

Country Contacts

NTANDA VENTURES LIMITED ZAMBIA

Chingola Office

Plot 18, Musenga, Chingola, Zambia

Tel: +260 966 904 376/+260 964 702 621

Main Emergency Contacts (24hrs)

Important notes:

 

  • Hotel check-in time is generally 14:00 and check-out time is 10 00. To guarantee an early check-in or late check-out service, please inform us and we will apply the surcharge

  • The tour price does not include personal insurance. It is a requirement for travelers to have comprehensive personal travel insurance before your departure to Zambia covering also the cost of medical evacuation by air if needed

  • Ntanda Ventures Limited does everything to provide accurate quotes for all our travel products. However, fares and rates for airline tickets, hotels and other travel service providers fluctuate regularly. We recommend immediate payment to guarantee quotes. Rates will be rechecked at time of payment and any increase (fares, rates, taxes, etc.) is due and payable regardless of earlier quotations.

Documentation

You will need a passport valid for six months and an appropriate visa to enter Zambia ( with a minimum of 2 blank pages). Please obtain a multiple entry visa or KAZA visa.

The KAZA UNIVISA costs USD 50 and allows tourists to obtain one visa to visit both countries multiple times. The visa is valid up to 30 days as long as the holder remains within Zambia and Zimbabwe. It also covers those who visit Botswana for day-trips through Kazungula Borders. (you may need a multiple entry visa for Zambia.)

Botswana - Minors travelling through the country's borders will be required to produce certified copies of unabridged birth certificates.

In the event that one parent is not travelling with the child, the other parent's affidavit consenting to such travel should be availed. Temporary guardianship must be given if both parents are not travelling with the minor. However, an affidavit will not be required if the father's name does not appear on the child's birth certificate. (please confirm updated information at the time of travel)

Ntanda Ventures Limited cannot accept responsibility if you are refused entry to a country because you lack the correct visa documentation.

GENERAL BOOKING CONDITIONS

Cancellations Policy

Any cancellations should be made in writing. Cancellation fees (in addition to the 10% administrative fee) will not be charged for any bookings cancelled 90 days or more prior to the arrival of clients unless any charges or prepayments are due according to the policies of hotels, airlines, cruises and other contractors of Ntanda Ventures Limited. 

 

Cancellation 90 – 61 days prior to arrival: 25% of total package

Cancellation 60 – 46  days prior to arrival: 50% of total package

Cancellation 45 days or less prior to arrival: 100% of total package

Outside service providers – 100% cancellation fee after a quotation is accepted

 

 

Flights are non-refundable

 

No show no refund

 

Special conditions: Depending on airlines, hotels, lodges and cruises cancellation policies, the above conditions may be modified.

CHECK LIST:   

PASSPORT WITH VISA, CAMERA, BATTERIES, MOBILE PHONE CHARGER, SQUARE PLUG INTERNATIONAL ADAPTOR, SMALL TORCH, BINOCULARS, WARM CLOTHES FOR EVENING AND EARLY MORNINGS, MOSQUITO REPELLANT, SUNBLOCK AND A LIGHT RAINCOAT

Country Information

 

What to bring

 

Please note that luggage is restricted to 12-15kg packed in soft bags for some internal flights within Zambia. Kindly contact us for confirmation.

 

Whilst there are no regulations for dress code, it is customary in Zambia for women to cover their legs for the sake of modesty. We ask that you please respect this, particularly in rural areas. Both men and women dress smart casual in the evenings at safari lodges.

 

Lightweight casual clothes can be worn all year round, with a warm jacket for early winter mornings and evenings. Smarter evening clothes are advisable for guests staying at lodges should they wish to be a little more formal for dinner.

 

For white water rafting, shoes which are suitable for rock climbing but which can get wet and can be strapped securely to the foot are essential.

 

For safari activities casual, comfortable, lightweight clothing in khaki, green and beige colours are recommended. Pale or bright colours are not advisable for walking safaris as the animals can easily see these shades. (Shorts or trousers are best for walking safaris)

 

*              Light cotton tops and cotton trousers

*              Shirts with long sleeves (even in summer; to protect from the sun and mosquitoes)

*              Shorts or a light skirt

*              Jeans or trousers for evenings and cooler days

*              Sweater or warm jacket (game drives in open vehicles can be very cold in winter)

*              Women may prefer to use a sports bra for bumpy roads

*              Comfortable walking shoes/boots – suitable shoes for rafting if appropriate

*              Sun block, sunglasses and hat that doesn’t blow off your head easily

*              Swimsuit if your lodge has a pool

*              Light, compact raincoat during the rainy months

*              Insect repellent, anti-histamine cream, personal toiletries and medication

*              Binoculars (Each person should have their own pair of binoculars)

*             If you wear prescription glasses – bring a spare pair. For contact lens wearers bring a spare   pair of glasses as the dust and insects in the open vehicles can be a problem

Wildlife safety

Wildlife can roam freely near national parks. When staying at lodges please take the utmost care when walking about. If you come across game, do not approach the animal. Elephants in particular can move very fast and can be very dangerous – they are scared of humans and can react suddenly without warning. Nile crocodiles occur in the rivers and lakes in Zambia. We advise you not to swim in any local waterways.

Please do not buy any curios that are made from any animal material.

Photography

Zambia is an extremely photogenic country, from panoramic scenery, wildlife and birds to people and vibrant ceremonies. Rich colour and good lighting conditions abound. It is considered rude to take pictures of people without asking them first. Always bring plenty of film as it is difficult to get in Zambia. Limited film and processing facilities are available in Lusaka. Keep your cameras in a dust resistant, padded case and out of the midday sun.

Camera equipment:

 

*              A telephoto lens (200/300mm).

*              Flash and fast film (400 ASA) for night photography.

*              Lots of film (64,100,200,400 ASA).

*              Camera cleaning equipment and a good dust proof bag.

*              Videos and digital cameras - bring spare batteries.

Payment for services in Zambia

The currency in Zambia is the Kwacha. The largest note is 100 Kwacha, then 50, 20, 10, 5, and 2 Kwacha. Coins have values of 1 Kwacha and 50, 10 and 5 Ngwee.

 

Credit cards are becoming more widely accepted in Zambia, however not in remote areas and should not be relied on except in major towns. A commission varying from between 3-5% is generally charged on both credit cards at lodges/hotels in order to cover the bank charge commission. Most hotels and lodges accept Visa and MasterCard. American Express and Diners are accepted in only a few establishments. Zambia is a free market economy and foreign exchange can be readily converted. It's best to come into the country with either US dollars or pound sterling cash, which can be exchanged at any of the banks or Bureau de Change in the main towns.

 

Changing Money: USD (United States dollars) is easier to change than Pounds sterling and Euro. It is essential that your USD notes are fairly recently printed with ‘large heads’. Old notes with ‘smaller heads’ ( are not accepted ANYWHERE in Zambia. Some banks will also charge a different rate for small denominations. We recommend that you do have some smaller denominations of USD bills for tips and so on.

 

ATM: The major towns and even some smaller centres across the country have ATM machines now which will allow you to withdraw cash in the local Kwacha currency. Visa is the most widely accepted card at these machines.

Banks: There are banks in most centres across the country. The opening hours are 08:30 to about 14:30 or 15:30hrs Monday to Friday. It can be difficult to find a bank open on a Saturday. However, there are many Bureau de Changes and these will be open on Saturdays and week day afternoons.

 

Theft: Talking of money, there is much poverty in Zambia and displaying your money openly is not advisable or fair to the local people. Please be sensible about securing your valuables. Do not leave them lying around where you will just tempt fate.

Health and Insurance

Insurance: Clients are advised to have comprehensive travel insurance including: medical evacuation; hospitalization & repatriation; baggage loss and loss of funds through cancellation or curtailment of package booked. There are many exciting excursions and activities (with an element of risk) within Zambia, so medical insurance with repatriation is of paramount importance.

 

Malaria: Zambia is a high risk malaria area. All visitors must take appropriate prophylactics to prevent them from contracting the disease, which is transmitted by infected mosquitoes. Consult your medical practitioner. It is important to adhere strictly to the dosages, especially for the four to six weeks after their stay in Africa. Guests are further advised to use mosquito repellent and wear long clothing in the evenings and sleep under a mosquito net at night to prevent being bitten by mosquitoes.

 

If you come down with flu-like symptoms either during, or within four to six weeks after your visit to a malaria area, seek a doctor’s advice immediately.

 

Inoculations: A yellow fever certificate is mandatory if you are travelling from an infected area. Vaccinations for cholera, tetanus and yellow fever are advised. Consult your medical practitioner.

 

Carrying Medicines: A small personal medical kit will give you extra comfort if you do become ill whilst on holiday. However please be aware that any medication MUST be accompanied with a doctor’s prescription. The Zambian government strictly enforces the law when it comes to drugs of any sort. Many drugs that you can buy across the counter in other countries, such as strong painkillers etc. are classified as prohibited in Zambia. If in doubt, get an official prescription and make sure your medication is in a sealed container.

Travel documents and visas

Please consult your travel agent for the latest visa requirements applicable. The responsibility to obtain correct, current and valid passports, visas, vaccinations, inoculations and re-entry permits where required, is that of the passenger alone. 

Communication

Whilst there is a multitude of cell phone providers in Zambia, the coverage outside the major towns is still somewhat limited. Internet cafes are available in the major towns.

 

Additional points to note

The possession of pornographic material is illegal within Zambia.

The use of rude words and derogatory terms could be easily misconstrued and is considered highly offensive. Please be considerate to avoid causing undue offence.

 

Should you have any queries or questions please feel free to contact me, Kerry MacFarlane

any time.   I will gladly assist you.

Tpin 1002221315 Company Registration 110887

Kerry Macfarlane, Ntanda Ventures Limited, P.O.Box 11014, Chingola, Zambia

Email: kerry@ntandaventures.com | info@ntandaventures.com | c: +260 966 904376 |  www.ntandaventures.com

TERMS AND CONDITIONS

General Terms and Conditions

All guests must have comprehensive travel and medical insurance.

Proflight tickets booked must be paid in full before the tickets will be issued.

Please note that bank charges are not included in the invoice value and should not be deducted from payment. Payment of your account will remain your responsibility until it is received by our office in Zambia.

Payment by credit card is subject to 3% administration fee.

Confirmation of any reservation is subject to acceptance of our general terms and conditions.

Important Notices

Hotel check-in time is generally 14:00 and check-out time is 11:00. To guarantee an early check-in or late check-out service, please inform us and we will apply the surcharge.

Ntanda Ventures Limited does everything to provide accurate quotes for all our travel products, however, fares and rates for airline tickets, hotels and other travel service providers fluctuate regularly. We recommend immediate payment to guarantee quotes. Rates will be rechecked at time of payment and any increase (fares, rates, taxes, errors etc.) is due and payable regardless of earlier quotations. (Government park fees and taxes are always subject to change).

Health and Insurance

The tour price does not include personal insurance. All guests must have comprehensive travel and medical insurance, including trip delay/cancellation and emergency evacuation cover by air if needed, hospitalization & repatriation; baggage loss and loss of funds through cancellation or curtailment of package booked. Ntanda Ventures Ltd cannot be held responsible for the financial costs involved in the evacuation or medical treatment of any guest or any disruptions in itineraries due to external circumstances.

* There are many exciting excursions and activities (with an element of risk) within Zambia, so medical insurance with repatriation is of paramount importance.

* Anti-malarial prophylaxis are recommended.

Documentation

You will need a passport valid for six months and an appropriate visa to enter Zambia (preferably with a minimum of 2 blank pages).

Please obtain a multiple entry visa or KAZA visa. The KAZA UNIVISA costs USD 50 and allows tourists to obtain one visa to visit both Zambia and Zimbabwe multiple times. The visa is valid up to 30 days as long as the holder remains within Zambia and Zimbabwe. It also covers those who visit Botswana for a day-trip through Kazungula Border. (You will need a multiple entry visa for Zambia if you are overnighting in Botswana.)

Botswana: Minors travelling through the country’s borders will be required to produce certified copies of unabridged birth certificates. In the event that one parent is not travelling with the child, the other parent’s affidavit consenting to such travel should be availed. Temporary guardianship must be given if both parents are not travelling with the minor. However, an affidavit will not be required if the father’s name does not appear on the child’s birth certificate. (Please confirm updated information at the time of travel)

Ntanda Ventures Limited cannot accept responsibility if you are refused entry to a country because you lack the correct visa documentation.

Cancellations Policy

Any cancellations should be made in writing. Cancellation fees will not be charged for any bookings cancelled 91 days or more prior to the arrival of clients unless any charges or prepayments or expenses incurred (eg- bank charges), are due according to the policies of hotels, airlines, cruises and other contractors of Ntanda Ventures Limited.

Cancellation 0-45 days before travel = 100% cancellation charge

Cancellation 46-60 days before travel = 75% cancellation charge and USD250 admin/banking fees.

Cancellation 61-90 days before travel = 50% cancellation charge and USD250 admin/banking fees.

Cancellation 91+ days before travel = deposit refunded less USD250 admin/banking fees.

Deposit and Payment

Provisional bookings will be held for 21 days and then released if not confirmed.

A 30% deposit (excluding flights) is required to confirm a booking

Full payment is due 90 days prior to travel.

Some Flights are non-refundable​ / No show no refund / date change penalties apply

Date changes will be treated on an individual basis and may attract an administration fee and in some instances cancellation fees depending on the subcontractor’s penalty fees.

Special Conditions – Depending on airlines, hotels, lodges and cruises cancellation policies, the above conditions may be modified.