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Terms and Conditions


Thank you for choosing Ntanda Ventures Limited for your bookings.  We are proud to showcase our beautiful country, Zambia and know that you will experience an unforgettable and truly African holiday.

We look forward to hearing back from you and encourage you to reach out should you have any questions.


The package price normally includes the following services:

  • Accommodation at selected hotel/lodges.

  • Tours, transfers, flights and all services as mentioned in the itinerary.

  • Services of a driver and vehicles during all tours and transfers.

  • Meals as mentioned in the itinerary

The package price doesn’t include the following services:

  • International flights to and from your home country.

  • Zambian visa arrangements.

  • Meals other than those mentioned above

  • Personal expenses are such as laundry, telephone, drinks, spa treatments, etc

  • Personal insurance

Important notes: 

Hotel check-in time is generally 14:00 and check-out time is 10 00. To guarantee an early check-in or late check-out service, please inform us and we will apply the surcharge.

The tour price does not include personal insurance. It is a requirement for travellers to have comprehensive personal travel insurance before your departure to Zambia covering also the cost of medical evacuation by air if needed.

Ntanda Ventures Limited does everything to provide accurate quotes for all our travel products. However, fares and rates for airline tickets, hotels and other travel service providers fluctuate regularly. We recommend immediate payment to guarantee quotes. Rates will be rechecked at time of payment and any increase (fares, rates, taxes, etc.) is due and payable regardless of earlier quotations.

Ntanda Ventures Limited cannot accept responsibility if you are refused entry to a country because you lack the correct visa documentation.

General Booking Conditions


Cancellations Policy

Any cancellations should be made in writing. Cancellation fees (in addition to the 10% administrative fee) will not be charged for any bookings cancelled 90 days or more prior to the arrival of clients unless any charges or prepayments are due according to the policies of hotels, airlines, cruises and other contractors of Ntanda Ventures Limited. 


  • Cancellation 90 – 61 days prior to arrival: 25% of total package

  • Cancellation 60 – 46  days prior to arrival: 50% of total package

  • Cancellation 45 days or less prior to arrival: 100% of total package

  • Outside service providers – 100% cancellation fee after a quotation is accepted 



Please note that bank charges are not included in the invoice value and should not be deducted from payment. Payment of your account will remain your responsibility until it is received by our office in Zambia.


Payment by credit card is subject to 3% administration fee.
Confirmation of any reservation is subject to acceptance of our general terms and conditions

Flights are non-refundable
No show no refund

Proflight and other local airline tickets booked must be paid in full before the tickets will be issued.


Special conditions: Depending on airlines, hotels, lodges and cruises cancellation policies, the above conditions may be modified.

Should you have any queries or questions please feel free to contact me, Kerry MacFarlane
any time.   I will gladly assist you.

Tpin 1002221315 Company Registration 110887
Kerry Macfarlane, Ntanda Ventures Limited, P.O.Box 11014, Chingola, Zambia
Email: | | c: +260 966 904376 | 


Travel Documents and Visa

Please consult your airline for the latest visa requirements applicable and we will advise you of Zambia entry requirements. The responsibility to obtain correct, current and valid passports, visas, vaccinations, inoculations and re-entry permits where required, is that of the passenger alone. ​


All guests must have comprehensive travel and medical insurance.

Country Contacts


Chingola Office

Plot 18, Musenga, Chingola, Zambia

Tel: +260 966 904 376/+260 964 702 621

Main Emergency Contacts (24hrs)

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