Terms & Conditions
Hotel check-in time is generally 14:00 and check-out time is 12:00. To guarantee an early check-in or late check-out service, please inform us and we will apply the surcharge.
Ntanda Ventures Limited does everything to provide accurate quotes for all our travel products, however, fares and rates for airline tickets, hotels and other travel service providers fluctuate regularly. We recommend immediate payment to guarantee quotes. Rates will be rechecked at time of payment and any increase (fares, rates, taxes, errors etc.) is due and payable regardless of earlier quotations.
Health and Insurance
The tour price does not include personal insurance. It is a requirement for travellers to have comprehensive personal travel insurance before your departure to Zambia covering the cost of medical evacuation by air if needed, hospitalization & repatriation; baggage loss and loss of funds through cancellation or curtailment of package booked.
There are many exciting excursions and activities (with an element of risk) within Zambia, so medical insurance with repatriation is of paramount importance.
You will need a passport valid for six months and an appropriate visa to enter Zambia (preferably with a minimum of 2 blank pages).
Please obtain a multiple entry visa or KAZA visa. The KAZA UNIVISA costs USD 50 and allows tourists to obtain one visa to visit both countries multiple times. The visa is valid up to 30 days as long as the holder remains within Zambia and Zimbabwe. It also covers those who visit Botswana for day-trips through Kazungula Borders. (you may need a multiple entry visa for Zambia.)
Botswana: Minors travelling through the country’s borders will be required to produce certified copies of unabridged birth certificates. In the event that one parent is not travelling with the child, the other parent’s affidavit consenting to such travel should be availed. Temporary guardianship must be given if both parents are not travelling with the minor. However, an affidavit will not be required if the father’s name does not appear on the child’s birth certificate. (please confirm updated information at the time of travel)
Ntanda Ventures Limited cannot accept responsibility if you are refused entry to a country because you lack the correct visa documentation.
Any cancellations should be made in writing. Cancellation fees (in addition to the USD250 administrative fee) will not be charged for any bookings cancelled 121 days or more prior to the arrival of clients unless any charges or prepayments or expenses incurred (eg- bank charges), are due according to the policies of hotels, airlines, cruises and other contractors of Ntanda Ventures Limited.
Cancellation – more than 121 day: no charge except USD250 administration fee plus charges incurred.
Cancellation 120 – 90 days prior to arrival: 25% of total package
Cancellation 91 – 61 days prior to arrival: 50% of total package
Cancellation 60 days or less prior to arrival: 100% of total package
Outside service providers – 100% cancellation fee after a quotation is accepted.
Flights are non-refundable / No show no refund
Date changes will be treated on an individual basis and will attract an administration fee and in some instances cancellation fees depending on the subcontractor’s penalty fees.
Special Conditions – Depending on airlines, hotels, lodges and cruises cancellation policies, the above conditions may be modified.