All travellers must take a COVID-19 PCR test no more than 72 hours prior to arrival in Zambia.
All passengers must fill out a traveler’s health questionnaire on board and present the completed form to the health staff at the airport. (Ntanda will send you the form prior to travel)
Presentation of COVID-19 PCR negative certificate as outlined
No quarantine will be required for travellers if this negative test is provided.
All travellers will be subject to temperature & symptom screening.
If a traveler’s temperature is 38 degrees or above or they show symptoms, they will be subject to a COVID-19 test. If the test is positive, they will be taken to government facilities for treatment and quarantine.
Travellers whose destination or airline requires a COVID -ve test certificate must obtain a Travel Certificate from the Ministry of Health, originating from Zambia only.
To obtain the Travel certificate customers must present their passport along with their COVID‑19 test results at one of these offices: University Teaching Hospital (UTH) | District Health Office (DHO) | Public Health Office (PHO) |Zambia National Public Health Institute (ZNPHI) | Adult Infectious Disease Center (AIDC) at UTH.
COVID - 19 PROTOCOL: WHAT YOU CAN EXPECT IN ZAMBIA
The health and safety of guests and staff, as well as the wildlife and local communities, are of paramount importance. Lodges have put protocols into place to ensure that everyone staying can relax and enjoy all that Zambia has to offer.
TEMPERATURE: On arrival in camp, guests may have their temperatures taken.
MASKS: Staff will wear masks at all times. We also ask that guests wear masks in the common and main areas.
SOCIAL DISTANCING: Where possible, social distancing measures will be in place, for example the dining room, around the swimming pool and public areas.
SWIMMING POOL - Levels of chlorine will be closely monitored in swimming pools to ensure it is at an adequate level to disinfect all viruses.
MAIN AREAS: All main areas will be cleaned thoroughly and Regularly.
FOOD/MEALS: Dining areas will be appropriately socially-distanced. In-room and private dining might possible on request.
GAME DRIVES & ACTIVITIES: A maximum of 6 guests will be seated on a vehicle (unless a group is travelling together). Private guides and vehicles maybe available on request, for an additional cost.
VEHICLES: All vehicles will be cleaned thoroughly every time they are returned to the lodge.
STAFF: Fully briefed on the increased sanitation measures and required protocols.
SPA (if applicable): The spa will be open and usage is at the discretion of the guest. Strict hygiene measures will be in place and adequate time will be left between each treatment for sanitation.
HAND SANITISER: Hand sanitizer will be available for use at all times throughout the camps and lodges and on vehicles.
ROOMS: Rooms will be cleaned thoroughly between guest stays, paying particular attention to areas like door handles, light switches and amenity bottles. Guests may opt-out of housekeeping services if desired.
HEALTH SAFETY AT THE AIRPORT AND ONBOARD PROFLIGHT
Proflight Zambia is taking all necessary precautions to protect our passengers and staff during the Covid-19 pandemic.
We are strictly following the recommended guidelines of Zambia Ministry of Health (MOH), the World Health Organisation (WHO) and IATA (International Air Travel Association)
AT THE AIRPORT
In accordance with the Zambian Ministry of Health requirements it is mandatory for masks to be worn in public. All passengers will be required to wear their own masks throughout the check-in and boarding process and for the duration of flight. Any person not complying with this government regulation will be denied check-in/boarding
Gloves will be worn by all Proflight employees and airport staff when handling baggage, paperwork and equipment
Passengers and Crew will be screened by the airport health authorities before boarding domestic or international flights . All international/regional passengers and, depending on the airport, domestic passengers will also be screened on arrival. Anyone showing symptoms of COVID19 will not be permitted to travel.
Hand sanitizer is available in the Proflight airport offices and at various points throughout the airport, and onboard
Social distancing is maintained in the Proflight offices, at check in, in the departure lounge, during the boarding process and onboard
No magazines, fliers or reading material will be available in the Proflight offices or onboard until further notice but if you would like a copy of the Nkwazi In Flight Magazine please ask our airport staff or Cabin Crew and we will gladly give you a copy.
To minimise contact we encourage clients to check in online at flyzambia.com and
to pre purchase excess baggage online if required.
Cabin crew will wear masks and a visor throughout the flight
Gloves will be worn by Cabin Crew when collecting boarding passes and handling catering items
Hand sanitizer will be available on board all flights for passenger use during the flight
A limited single catering service will be provided with items in sealed packets/ containers only
To limit congestion in the cabin, passengers wishing to use the toilet must first ask request permission from the Cabin crew.
The toilet will be sanitized after every use
Between flights Cabin Crew will disinfect tray tables, seat pockets, arm rests, windows, safety cards and other touch points on board and bathrooms will be sanitized
Once daily the aircraft will be ‘fogged’ using an EASA (European Airline Safety Agency) approved disinfectant
The In flight magazine, Nkwazi will not be available in the seat pockets but if you would like a copy please request it from the Cabin Crew
Where possible Cabin Crew will spread passengers out on board to observe social distancing, but this will not be possible on fuller flights
WHAT ELSE ARE WE DOING?
Proflight Zambia has senior Director of Safety Quality & Security responsible for both analyzing and mitigating the public health risks resulting from the Covid-19 pandemic. Proflight Zambia already operates a robust Safety Management System (SMS) and Risk Management Policy. Procedures are already in place to support the Risk Based Approach and these are published in Proflight SMS Manual and Corporate Manual (CM).
The International Air Transport Association (IATA) has published guidelines and recommendations to assist airlines manage the risks associated with operating during and post COVID 19 pandemic.
Ongoing Safety risk assessments are being conducted by Safety department and recommendations such as social distancing in Proflight offices, maintaining Health guidelines on distance between personnel within offices, wearing of masks and regular sanitizing of surfaces, temperature checking and other industry best-practices have already been implemented.
An informal survey commissioned by IATA of 18 major airlines representing 14% of global passengers during Jan-Mar 2020 found that there were no instances of suspected passenger-to passenger transmission reported by the group of airlines.
Responses from a much larger group of 70 airlines (representing half of global passenger traffic) also failed to identify any cases of suspected passenger to-passenger transmission.